During the COVID-19 pandemic, patients needing after-hours care will be required to call us at 343-884-7780 and leave a message as directed. Please note: We are only checking messages on this phone line during after-hours clinic hours: Monday-Thursday: 5 p.m. to 8 p.m. and Saturday from 1 p.m. to 4 p.m.) If you leave a message outside of these hours, these messages will not be heard and will be deleted.)
After receiving your message during regular after-hours clinic hours, our nursing staff will call you back for further assessment. Based on the nurses' assessment, you will either be asked to visit the clinic at a scheduled time, or a telephone or Ontario Health Network (OTN) video appointment with a physician will be scheduled.
If you are calling outside of regular after-hours clinic hours, please call our usual phone number (613- 533-9303) to be connected with the on-call physician.
Easy- to-follow Instructions for Video Appointments:
QFHT patients participating in OTN video visits can use this simple how-to guide to download the system on your computer or install the app on your device, so you're ready to go at your e-appointment time with us. (Thanks to Stewart Medicine for this valuable resource.)
Or, watch this video that explains the same process.
Want to learn how to make the most of your health-care appointment? Click here to learn about online webinars being offered by Living Well South East Ontario.
Please visit our Coronavirus COVID-19 page here.
Please vist our flu shot page here.
Following this pandemic, we will return to our regular hours of operation:
115 Clarence St., Second Floor
Monday to Thursday: 5 p.m. to 8 p.m.
*Please arrive by 7:45 p.m.
Saturday: 1 p.m. to 4 p.m. (Doors do not open until 1 p.m.)
*Please arrive by 3:45 p.m.
Friday and Sunday: CLOSED
The Queen's Family Health Team After Hours Clinic is located on the second floor at Haynes Hall, 115 Clarence St., at the corner of Clarence and Bagot streets (across from the post office, on the south side of Bagot). It is wheelchair- and stroller-friendly with an accessible slope from the street level. The clinic is on the second floor, accessible via the elevator or stairs.
You must be a patient of the Queen’s Family Health Team to attend our After Hours Clinic.
Our After Hours Clinic offers both booked and drop-in appointments. To make an appointment, please call 613-533-9303 and speak to your usual clinic receptionist regarding appointment availability.
*If you need to speak to a QFHT health-care provider after 5 p.m., please call 613-533-9303 and our answering service will contact the physician on call.
*The Ministry of Health and Long-Term Care’s Telephone Health Advisory Service is available at 1-866-797-0000 Monday to Thursday from 5 p.m. to 9 a.m. and around the clock weekends from 5 p.m. Friday to 9 a.m. Monday.
Phone/Video Appointments Encouraged
To adhere to the critical need to practise social distancing, we strongly encourage that as many patient appointments as possible occur over the phone or through an Ontario Health Network (OTN) video visit. Patients who are returning from outside of Canada must self-isolate for 14 days and monitor for symptoms of COVID-19, so appointments with these patients must take place over the phone or via video.
Easy- to-follow Instructions for Video Appointments:
QFHT patients participating in OTN video visits can use this simple how-to guide to download the system on your computer or install the app on your device, so you're ready to go at your e-appointment time with us. (Thanks to Stewart Medicine for this valuable resource.)
Or, watch this video that explains the same process.
Want to learn how to make the most of your health-care appointment? Click here to learn about online webinars being offered by Living Well South East Ontario.
Please visit our Coronavirus COVID-19 page here.
Please vist our flu shot page here.
Following this pandemic, we will return to our regular hours of operation:
220 Bagot St.
115 Clarence St.
Hours of Operation
Monday through Friday
Documents can be faxed to the clinic at (613)-544-9899.
For general inquiries, you can also email the QFHT at info@dfm.queensu.ca . (Please do not send any personal medical information, such as records or reports, to this email address. It is for general inquires only and is not meant for urgent, time-sensitive medical issues.)
Locations
220 Bagot St, Kingston, ON K7L 3G2 (Family Medicine Centre)
Haynes Hall 115 Clarence St Kingston, ON K7L 0A3 (After Hours Clinic)
Because we have two sites, it is important to note where your appointment will be. (If you’re not sure, just ask any of us and we can confirm the correct location.) Your family doctor is located in one spot so, for the most part, you will be going to the same location for every appointment. If you are meeting with a different provider – for example, the dietitian or smoking cessation counsellor – you might be in a different location than you are used to.
Transportation & Parking
All downtown city bus routes stop at the Brock Street terminal, one intersection away from both our locations: 220 Bagot St. and 115 Clarence St. (Haynes Hall). To schedule your bus trip to our clinic, please use the Kingston Trip Planner and enter 220 Bagot St, Kingston, Ontario or 115 Clarence St, Kingston, Ontario as your end location.
Metered parking is available on Clarence Street, and there are municipal parking lots on Bagot Street (between Brock and Princess) and Brock Street (both west of Bagot across from Hotel Dieu Hospital and east, up from Wellington Street).
Accessible Entrances
Both Queen's Family Health Team locations are fully wheelchair/stroller accessible. At 220 Bagot St., an entrance ramp is located on the west side (at the back) of the building. The 115 Clarence St. location has an accessible slope from the street level, and the elevator, located just inside the entrance, will take you to our clinic on the second floor.