After Hours Care

The Queen's Family Health Team is not providing any walk-in appointments in the after-hours clinic. PLEASE DO NOT visit our after-hours clinic in person unless our on-call team has directed you to do so.

Patients who require urgent after-hours care MUST call 613-533-6563 during after hours clinic hours ONLY and leave a message requesting an appointment. The hours are:

REGULAR HOURS:

Monday-Thursday: 4:45 p.m. to 7:30 p.m.

Saturday: 8:45 a.m. to 11:30 a.m. and 12:45 p.m. to 3:30 p.m.

Sunday: 8:45 a.m. to 11:30 a.m.

We are only checking messages on this phone line during after-hours clinic hours. If you leave a message outside of these hours, these messages will not be heard or reviewed.

After receiving your message during regular after-hours clinic hours, our nursing staff will call you back for further assessment at their first opportunity. (Please be patient with us. Your return call might not be right away, but we WILL get back to you first chance we get!) Based on the nurses' assessment, you will either be given a telephone (or video) appointment or you will be directed to visit the clinic in person (location: 115 Clarence St.). You may be directed back to your usual physician team if the issue is not best managed in the after hours clinic.

If you are calling outside after-hours clinic hours, The Ministry of Health and Long-Term Care’s Telephone Health Advisory Service is available at 1-866-797-0000 Monday to Thursday from 5 p.m. to 9 a.m. and around the clock weekends from 5 p.m. Friday to 9 a.m. Monday.

BEFORE YOU CONTACT THE AFTER HOURS CLINIC

▪ Are you a patient of the Queen’s Family Health Team? The after-hours clinic provides care to patients of the Queen’s Family Health Team only.

▪ Have you spoken to your home team’s receptionist or nurse? There are times when your daytime physician team clinic can fit you into their clinic.

▪ Have you called the Telephone Health Advisory Service? This service puts you in touch with a registered nurse who can provide after-hours telephone health advice for patients who are enrolled with a family health team. They can be reached at 1-866-553-7205.

▪ Narcotics and controlled prescriptions will not be refilled at the after hours clinic.

▪ If you are in crisis and need immediate mental health care, please go to the nearest emergency department or call the crisis line at 613-544-4229.

WHO SHOULD USE THE CLINIC?

If you have new, worrisome symptoms, a sick child, or worsening of a chronic medical condition that you feel cannot wait until a routine appointment with your family physician, you will be assessed. However, your visit in the after hours clinic is not meant to replace the complex and continuing care that your family doctor and home team can provide. Remember, the after hours clinic is meant to provide care to patients of the Queen’s Family Health Team for urgent, non-life-threatening problems only.

THE CLINIC CANNOT HANDLE LIFE-THREATENING EMERGENCIES

If you have chest pain; you think you are having a stroke; or you have heavy bleeding, fractures, severe allergic reactions or trouble breathing, call 911 immediately or go directly to the nearest emergency department.

GENERALLY, YOU WILL NOT BE SEEN FOR THE FOLLOWING:

▪ regular prescription renewals

▪ problems that are best suited for your home team to manage

▪ results of lab tests or procedures

▪ forms to be completed, work notes for absences due to illness (if exception is made, there may be a charge)

▪ requests for referrals, procedures or for appointments with your own doctor.

Scheduled Daytime Appointments

OUR PHYSICIANS

Click on our physician contact list for a list of our physicians and their locations.

Easy-to-follow Instructions for Video Appointments:

QFHT patients participating in OTN video visits can use this simple how-to guide to download the system on your computer or install the app on your device, so you're ready to go at your e-appointment time with us. (Thanks to Stewart Medicine for this valuable resource.)

TELEPHONE HOURS: Our telephone lines are open from 9 a.m.–4 p.m. Please contact your receptionist during these times to book an appointment. (*Our offices, both 115 Clarence St. and 220 Bagot St., are closed from noon to 1 p.m.)

PLEASE NOTE: The Queen’s Family Health Team has updated its phone system. To make appointments and to ask questions about your care, please call us at 613-533-9303. You will have the option to press 1 to leave a message or stay on the line to speak to the receptionist. If you choose to stay on the line and our receptionist can’t get to you after 10 minutes, you will be directed to leave a message and we will get back to you within two business days. (Please do not visit the clinic in person to make appointments or to ask questions about your care.) If you require assistance, please speak with your receptionist and care team for support.

Documents can be faxed to the clinic at (613)-544-9899.

For general inquiries, you can also email the QFHT at dfm-qfhtinfo@queensu.ca. (Please do not send any personal medical information, such as records or reports, to this email address. It is for general inquires only and is not meant for urgent, time-sensitive medical issues.)

Locations

220 Bagot St, Kingston, ON K7L 3G2 (Family Medicine Centre)

Haynes Hall 115 Clarence St Kingston, ON K7L 0A3 (After Hours Clinic)

Because we have two sites, it is important to note where your appointment will be. (If you’re not sure, just ask any of us and we can confirm the correct location.) Your family doctor is located in one spot so, for the most part, you will be going to the same location for every appointment. If you are meeting with a different provider – for example, the dietitian or smoking cessation counsellor – you might be in a different location than you are used to.

Transportation & Parking

All downtown city bus routes stop at the Brock Street terminal, one intersection away from both our locations: 220 Bagot St. and 115 Clarence St. (Haynes Hall). To schedule your bus trip to our clinic, please use the Kingston Trip Planner and enter 220 Bagot St, Kingston, Ontario or 115 Clarence St, Kingston, Ontario as your end location.

Metered parking is available on Clarence Street, and there are municipal parking lots on Bagot Street (between Brock and Princess) and Brock Street (both west of Bagot across from Hotel Dieu Hospital and east, up from Wellington Street).

Accessible Entrances

Both Queen's Family Health Team locations are fully wheelchair/stroller accessible. At 220 Bagot St., an entrance ramp is located on the west side (at the back) of the building. The 115 Clarence St. location has an accessible slope from the street level, and the elevator, located just inside the entrance, will take you to our clinic on the second floor.

Hours and Location

After Hours Care

After Hours Care

Scheduled Daytime Appointments

Scheduled Daytime Appointments

Locations

Transportation & Parking

Accessible Entrances