Appointments & Booking | Family Medicine | School of Medicine

Queen’s Family Health Team is not taking new patients directly. We are working with Health Care Connect to accept new patients. Please contact Health Care Connect at ontario.ca/healthcareconnect

We are excited to announce several new features designed to enhance your experience at our clinic.

Online appointment booking now available!

Online appointment booking via Veribook is now available for various QFHT clinics. Note: You will need your health card and email address to book an appointment. In the coming weeks, more clinics will be added to book online.

Book appointment online

Appointment Reminders: To help you stay on top of your health, we will send you reminders for your upcoming appointments via email. To receive these reminders, please ensure to confirm or provide us with your up-to-date email address at your next appointment.

Automated Check-In Kiosks: Coming soon, we will introduce self-service kiosks in our clinic for a faster and more efficient check-in process. Stay tuned for a go-live date for the check in kiosks!

Your feedback is important to us: Please ensure to complete the survey by clicking the survey link in the confirmation email you will receive upon booking online.

These new features will make your visits more convenient and streamline your overall experience with us. If you have any questions or need assistance, please do not hesitate to contact our office and for all other appointments, please call the clinic at 613-533-9303 to book your visit.

OUR PHYSICIANS

Click on our QFHT Physician Contact List for a complete list of our physicians and their locations.

TELEPHONE HOURS: Our telephone lines are open from 9 a.m.–4 p.m. Please contact your receptionist during these times to book an appointment. (*Our offices, both 115 Clarence St. and 220 Bagot St., are closed from noon to 1 p.m.)

PLEASE NOTE: The Queen’s Family Health Team has updated its phone system. To make appointments and to ask questions about your care, please call us at 613-533-9303. You will have the option to press 1 to leave a message or stay on the line to speak to the receptionist. If you choose to stay on the line and our receptionist can’t get to you after 10 minutes, you will be directed to leave a message and we will get back to you within two business days. (Please do not visit the clinic in person to make appointments or to ask questions about your care.) If you require assistance, please speak with your receptionist and care team for support.

Click here for the QFHT After-Hours Clinic

New Patient Information

When the Queen’s Family Health Team accepts new patients, they are accepted through Health Care Connect. Health Care Connect is a program that will help people without a regular health-care provider find one in their community. Call: 1-800-445-1822. Visit: www.ontario.ca/healthcareconnect.

Current Patient Information

How to book an appointment

Patients can book appointments in person or by telephone. To book an appointment in person, speak to your clinic’s receptionist to schedule a convenient time.
If you would like to book an appointment over the telephone, please contact us at 613-533-9303 and follow the telephone prompts.

How to cancel an appointment

If you know you will not be able to attend your scheduled appointment, please contact the clinic at least 24 hours in advance of your scheduled appointment. As per the QFHT FEE SCHEDULE FOR UNINSURED SERVICES, if you miss an appointment without providing 24 hours’ notice by telephone, you will not be permitted to book another appointment until you have paid a $10 fee. This fee is payable to your receptionist. If you have forgotten the date and/or time of your scheduled appointment, please call us and we will be happy to remind you.

What to do if you are going to be late

If you are going to be late, it is important to let us know, as your doctor may not be able to see you after the start of your scheduled appointment.

What to bring

A valid health card - The Ministry of Health and Long-Term Care requires that we verify your health card at each visit (e.g. your OHIP, UHIP or other provincial health card).
Your yellow immunization record (if being administered an immunization or flu shot) - Remember to arrive five to 10 minutes before your scheduled appointment to allow time to complete any forms or to update your record.
Medications - Please bring in the original containers, particularly if they have been prescribed by someone other than your family doctor (e.g. a specialist). This helps ensure that we have the most up-to-date version of your medication list.

Policy on bringing health card to appointments

The Ministry of Health and Long-Term Care requires each patient to show a valid, up-to-date health card for each and every visit. Your health card is your key to obtaining health care because it contains information about your personal health insurance (e.g. OHIP). Without this number, the Ministry can’t reimburse us for the services we provide. It is very important that we have your correct health card number – and, in many cases, the expiration date and version code – updated at each visit. Health cards from other provinces are also acceptable.

If your health card is invalid, please visit your nearest Service Ontario location to get a new card / version number. If your card is invalid at the time of your appointment, you will be charged a $50 fee, as per the QFHT FEE SCHEDULE FOR UNINSURED SERVICES.

If you have a question about your Ontario Health Insurance Plan, if your address or name has changed, or if your card has expired, please visit a Service Ontario site or visit the Ministry’s website at http://www.health.gov.on.ca/en/public/programs/ohip/

Prescription renewal

It is good practice to ensure you have all the prescriptions you need when you leave your physician’s office, but we understand this doesn’t always happen. If you run out of refills before your next appointment, please have your pharmacy fax us a refill request.

For patients taking prescription narcotics (controlled substances), please note that these will NOT be refilled without an appointment, so it is very important that you book these appointments in advance.

QFHT physician fax numbers can be found here. If you are unsure of the physician to contact, please fax to the main Department of Family Medicine fax number at (613) 544-3320.