Phone/Video Appointments Encouraged
To adhere to the critical need to practise social distancing, we continue to encourage that patient appointments occur via telephone or through an Ontario Health Network (OTN) video visit, when appropriate. Patients who are returning from outside of Canada must self-isolate for 14 days and monitor for symptoms of COVID-19, so appointments with these patients must take place over the phone or via video.
Easy- to-follow Instructions for Video Appointments:
QFHT patients participating in OTN video visits can use this simple how-to guide to download the system on your computer or install the app on your device, so you're ready to go at your e-appointment time with us. (Thanks to Stewart Medicine for this valuable resource.)
Or, watch this video that explains the same process.
Want to learn how to make the most of your health-care appointment? Click here to learn about online webinars being offered by Living Well South East Ontario.
After Hours Clinic
During the COVID-19 pandemic, patients needing after-hours care will be required to call us at 343-884-7780 and leave a message as directed. Please note: We are only checking messages on this phone line during after-hours clinic hours: Monday-Thursday: 5 p.m. to 8 p.m. and Saturday from 1 p.m. to 4 p.m.) If you leave a message outside of these hours, these messages will not be heard and will be deleted.)
After receiving your message during regular after-hours clinic hours, our nursing staff will call you back for further assessment. Based on the nurses' assessment, you will either be asked to visit the clinic at a scheduled time, or a telephone or video appointment with a physician will be scheduled.
If you are calling outside of regular after-hours clinic hours, please call our usual phone number (613- 533-9303) to be connected with the on-call physician.
If you visit our clinic:
In accordance with a Section 22 order from KFL&A Public Health, effective June 27, all patients who visit our clinic are required to wear a face covering. If you do not have one when you arrive, we will provide you one, and ask that you bring one to your next visit. Read FAQ about face coverings on the KFL&A website here.
When you arrive at the QFHT, you will be asked:
▪ Have you had any fever in the last 14 days?
▪ Do you have any new cough?
▪ Do you have a sore throat?
▪ Do you have new shortness of breath?
▪ Do you have any new difficulty breathing?”
▪ Do you have any unexplained fatigue or malaise?
▪ Do you have any new nausea or diarrhea?
▪ Do you have any new loss of sense of smell?
▪ Have you had close contact with anyone who has symptoms of a respiratory illness in the past 14 days?
▪ Have you visited Binh’s Nail and Spa or Kingdom Nails & Spa since June 12, 2020?
▪ Have your travelled outside of Canada in the last 14 days?
▪ Have you been diagnosed with COVID-19 by a doctor?
▪ Have you had close contact with someone who has been diagnosed with COVID-19?
If you answer yes to any of these questions, a nurse will assess you to determine next steps in your care plan.
* If your child has been sent home from school with COVID-related symptoms, please go to the assessment centre (see below) for testing.
* We do not provide back-to-work or school notes for patients who have persistent symptoms related to such things as allergies or asthma.
* Only our patients are permitted inside the clinic. Spouses and others who wish to accompany patients are not permitted. Exceptions are a parent with a child; or a support person for a patient who is frail, has dementia or an intellectual or developmental disability, or requires translation.
New Patient Information
When the Queen’s Family Health Team accepts new patients, they are accepted through Health Care Connect. Health Care Connect is a program that will help people without a regular health-care provider find one in their community. Call: 1-800-445-1822. Visit: www.ontario.ca/healthcareconnect.
Current Patient Information
How to book an appointment
- Patients can book appointments in person or by telephone. To book an appointment in person, speak to your clinic’s receptionist to schedule a convenient time.
- If you would like to book an appointment over the telephone, please contact us at 613-533-9303 and follow the telephone prompts.
How to cancel an appointment
If you know you will not be able to attend your scheduled appointment, please contact the clinic at least 24 hours in advance of your scheduled appointment. As per the QFHT FEE SCHEDULE FOR UNINSURED SERVICES, if you miss an appointment without providing 24 hours’ notice by telephone, you will not be permitted to book another appointment until you have paid a $10 fee. This fee is payable to your receptionist. If you have forgotten the date and/or time of your scheduled appointment, please call us and we will be happy to remind you.
What to do if you are going to be late
If you are going to be late, it is important to let us know, as your doctor may not be able to see you after the start of your scheduled appointment.
What to bring
- A valid health card - The Ministry of Health and Long-Term Care requires that we verify your health card at each visit (e.g. your OHIP, UHIP or other provincial health card).
- Your yellow immunization record (if being administered an immunization or flu shot) - Remember to arrive five to 10 minutes before your scheduled appointment to allow time to complete any forms or to update your record.
- Medications - Please bring in the original containers, particularly if they have been prescribed by someone other than your family doctor (e.g. a specialist). This helps ensure that we have the most up-to-date version of your medication list.
Policy on bringing health card to appointments
The Ministry of Health and Long-Term Care requires each patient to show a valid, up-to-date health card for each and every visit. Your health card is your key to obtaining health care because it contains information about your personal health insurance (e.g. OHIP). Without this number, the Ministry can’t reimburse us for the services we provide. It is very important that we have your correct health card number – and, in many cases, the expiration date and version code – updated at each visit. Health cards from other provinces are also acceptable.
If your health card is invalid, please visit your nearest Service Ontario location to get a new card / version number. If your card is invalid at the time of your appointment, you will be charged a $50 fee, as per the QFHT FEE SCHEDULE FOR UNINSURED SERVICES.
If you have a question about your Ontario Health Insurance Plan, if your address or name has changed, or if your card has expired, please visit a Service Ontario site or visit the Ministry’s website at http://www.health.gov.on.ca/en/public/programs/ohip/
It is good practice to ensure you have all the prescriptions you need when you leave your physician’s office, but we understand this doesn’t always happen. If you run out of refills before your next appointment, please have your pharmacy fax us a refill request.
For patients taking prescription narcotics (controlled substances), please note that these will NOT be refilled without an appointment, so it is very important that you book these appointments in advance.
QFHT physician fax numbers can be found here. If you are unsure of the physician to contact, please fax to the main Department of Family Medicine fax number at 613-544-9899.