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Programs & Services

One of the many advantages of being a patient at the Queen’s Family Health Team is the variety of programs and services available to you. Programs include smoking cessation, INR clinics, mental health wellness and counselling, nutritional consultation, and more. All programs are covered by OHIP.

Programs and Services - Belleville

Consultation with a Dietitian

Consultation with a Dietitian

The Family Health Team registered dietitian is a professionally recognized expert in food and nutrition who helps individuals and their families make healthy nutrition and lifestyle choices.

Our registered dietitian can answer your questions about:

·  The best way to eat to manage diabetes, high cholesterol or high blood pressure

·  Adjusting your diet to manage symptoms of IBS using the LowFODMAP diet

·  Ensuring you choose foods to provide all the nutrients you need when following a vegetarian or vegan lifestyle

·  How to manage your diet after being diagnosed with a food allergy or intolerance

· Eating well when you are pregnant or planning a pregnancy

· Feeding your child

· General recommendations about fuelling your body when engaging in sports

· Weight management

· Healthy diet

When answering your questions, the focus is always on making practical nutrition recommendations you can apply to your own lifestyle.

Nutrition programs:

Craving Change Workshop Series™

Led by the registered dietitian, this is a series of four group sessions that explores why we eat the way we do. The focus is on learning how to change your thinking, so you can change your eating habits.  With these new skills and techniques, you will be better equipped to manage your weight.

Weight Management Program

This is a series of individual meetings with the registered dietitian. A Best Weight approach is used, with the focus on habit change to manage weight. 


Mental Health work is a diverse profession that focuses on improving health and well-being, and promotes the rights and dignity of all individuals.

Services our Mental Health worker can provide:

  • Assessment of current problem and readiness for change
  • Developing specific and achievable goals 
  • Teaching skills to manage depression, anxiety, and other mental health challenges
  • Stress management strategies 
  • Resolving family and relationship conflict 
  • Counselling through life adjustments including grief
  • Caregiver support and referral


The Queen’s Family Health Team offers a point-of-care anti-coagulation clinic for patients who are taking anti-coagulation medication (e.g. warfarin, often known as Coumadin). The clinic is co-ordinated by our nurse and pharmacist to work with patients to monitor lab and point-of-care results (e.g. blood samples that are collected and processed on-site), adjust medication, and educate patients and their family members.

Occupational TherapyOccupational therapists are highly trained health care professionals who enable individuals to lead independent and satisfying lives by developing the skills for the occupations of living.

Services typically include:

  • Customized treatments and programs aimed at improving abilities to carry out the activities of daily living (e.g. bathing, dressing, feeding oneself, homemaking, leisure activities, etc.)
  • Comprehensive evaluation of home and job environments and recommendations for adaptations to improve abilities and/or reduce the risk of injury
  • Assessment and treatment for performance skills (those skills/components required to perform activities)
  • Prescription and education in the use of adaptive equipment or aids

Smoking CessationThe Queen’s Family Health Team has launched the Ottawa Model for Smoking Cessation, a program developed at the University of Ottawa Heart Institute. Members of our clinical team have completed specialized training in smoking cessation counselling and are available to meet with patients to discuss options and strategies for reducing or quitting smoking.
 
As part of this program, patients receive ongoing intervention and follow-up, in person and over the phone. As a result of a partnership with the Ministry of Health and Long-Term Care and the Centre for Addiction and Mental Health, we are also able to offer free nicotine replacement therapy to patients enrolled in this program. For more information, please call us or speak to your health care provider at your next appointment.

* You do not need to have a firm quit date before meeting with one of our counsellors. Many patients meet with a counsellor simply to investigate their options and determine when they might be ready to quit.

The Memory Clinic is a multidisciplinary team that assesses patients with memory concerns. This is done with a variety of cognitive testing and other tools with both the patient and their family. The goal is to provide a comprehensive assessment or diagnosis of cognitive concerns to aid the family physician in the care of the patient along with providing the framework for the caregivers and the patient to help them on their journey.

For many, memory loss conditions, early diagnosis and treatment can help to maintain independent living and quality of life for as long as possible.

Our Memory Clinic Team comprises two family physicians, registered nurses, a mental health worker, an occupational therapist, a pharmacist, and a representative from the Alzheimer Society.

The Memory Clinic is held once a month at 145 Station Street. Each appointment will take approximately 2 - 3 hours.  We strongly encourage patients to bring along a family member or someone who knows them well; this will help ensure a thorough assessment.

If you would like an assessment by the Memory Clinic, please speak to your family physician.

Our mental health worker, Christine Viveiros, and pharmacist, Stephanie Lynch, facilitate a workshop for cognitive behavioural therapy for insomnia. This six-week workshop focuses on techniques for treating insomnia (trouble falling asleep, staying asleep, or getting quality night sleep).

Our mental health worker runs a five-week anxiety-management workshop a few times a year. This workshop explores beliefs about worry, and learning how to replace worry with balanced thoughts and problem-solving.  

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Our pharmacist, Stephanie Lynch, and occupational therapists facilitate a Falls Prevention Clinic. This clinic provides a multi-factoral falls assessment and thorough medication review. This clinic is geared towards patients who:

Have fallen or almost fallen within the last 12 months

Worry about falling

Feel unsteady on their feet

 

Our pharmacist, Stephanie Lynch, is able to provide comprehensive medication therapy management through patient centered pharmaceutical care. Stephanie can meet one on one with patients for a multiple of reasons.  

  1. Consultations with patients recently discharged from hospital with multiple changes to their medication regimen.
  2. Meeting with patients with chronic medical conditions such as:
    • Asthma/COPD
    • Chronic Kidney Disease
    • Chronic Pain
    • Diabetes
    • Heart Failure
    • Hypertension
    • Hyperlipidemia
  3. Consultations with patients that are on multiple medications.
  4. Consultations with patients taking one or more high risk medications such as:
    • Carbamazepine
    • Digoxin
    • Insulin
    • Lithium
    • Methotrexate
    • Novel oral anticoagulants (Rivaroxaban, Dabigatran, Apixaban)
    • Phenytoin
    • Warfarin
  5. Specific drug questions that physicians, nurses or patients may have.

The role of the system navigator is to help patients navigate the health care system, especially community supports and resources.  The system navigator is the lead for Health Links patients and works with these patients to create coordinated care plans.