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Global HealthAs newcomers to Canada, it’s important we as a country provide you with the best health care we can. But to get it, we need to help you make your way through our health-care system. This section of the Global Health website is to help all newcomers understand how and where to get the medical help they need. 

The information found in the Newcomers portion of this site consists primarily of a compiled guide provided courtesy of Kingston Community Health Centres, Immigrant Services Kingston and Area, and student occupational therapists from Queen’s University (Mohamed Al-Haj and Michelle Bickell).

What is considered a medical emergency and what do I do?

An emergency is when you are in danger or can see someone else is in danger and needs help. An emergency is also when you see someone commit a crime and would like to report it to the police. In an emergency, you can call 911.


Never call 911 in a non-emergency situation, as this ties up the operators and prevents them from dealing with real emergencies. For non-emergency calls to the police, fire department, etc., contact the station in your community using the general, main phone number. 


When do I call 911?


  • Stop a crime
  • Report a fire
  • Save a life
  • Whenever police, ambulance or fire department help is needed 


Expect these questions from 911 operators:


  • “Where is this happening?”
  • “When did this happen?”
  • “What is happening now?”
  • “Who is involved?’
  • “Did you see any weapons?” 


When you call 911 be sure to:


  • Give your name, telephone number and COMPLETE address (street, number or apartment unit)
  • Say exactly what service you need: fire, ambulance, police, etc.
  • Describe what is happening calmly and clearly
  • Provide more information when asked and, if possible, DO NOT hang up until told it is OK


IMPORTANT NOTE: Multi-language translation services are available through 911 when needed. 911 has access to interpreters who speak more than 140 languages. If it is difficult to explain the situation or understand the operator, ask for service in your language.






What is medical insurance/coverage and how do I get it?

Medical insurance coverage is a system that helps cover the costs of medical and surgical expenses. Instead of having to personally pay for medications, medical and surgical procedures, taxes and government funding help cover the majority of such costs.

For newcomers (specifically refugees), IFHP (the Interim Federal Health Plan) covers necessary and emergency medical expenses. However, some landed refugees will be given permanent resident status right away (e.g., Syrian and government-assisted refugees), meaning they will have an OHIP (Ontario Health Insurance Plan) number and certificate.

What is the Interim Federal Health Plan (IFHP)?

The Interim Federal Health Program (IFHP) provides coverage for medical services for up to a year following your arrival in Canada. The program is for refugees and refugee claimants. For more information, check out the Interim Federal Health Program for Syrian Refugees Question and Answer sheet.

What is covered under IFHP?

All Syrian refugees who arrived in Canada on or after November 4, 2015, and all refugees from other countries who arrived in Canada on or after April 1, 2016 are eligible for Type 1 benefits under the Interim Federal Health Plan (IFHP). Type 1 benefits include basic coverage, supplemental coverage and prescription drug coverage. Coverage will be for up to one year, starting immediately after registration. (Registration should be completed upon arrival. If not, see section below on applying for IFHP.) Coverage for basic health care will stop once you receive provincial health care coverage (OHIP). However, supplemental and prescription drug coverage under IFHP will continue for up to one year.

*Important note –To receive services covered under IFHP, you must approach providers that are registered with Medavie Blue Cross as IFHP-approved providers. In other words, to have your prescription covered by the IFHP, the pharmacy or provider you submit the prescription to must be registered with Medavie Blue Cross in order to be reimbursed by the government allowing them to provide your prescription to you at a discounted or no cost.

Type 1 benefits include basic, supplemental and prescription drug coverage.

Basic Coverage includes:

  • in-patient and outpatient hospital services
  • services of medical doctors, registered nurses and other health-care professionals licensed in Canada, including pre- and postnatal care
  • laboratory, diagnostic and ambulance services

Supplemental Coverage includes (see Medavie Blue Cross Supplemental coverage summary for more information):

  • limited dental and vision care
  • home care and long-term care
  • services by allied health-care practitioners including clinical psychologists, occupational therapists, speech language therapists and physiotherapists; and
  • assistive devices, medical supplies and equipment, including:
    • prosthetic equipment
    • mobility aids
    • hearing aids
    • diabetic supplies
    • incontinence supplies
    • oxygen equipment 

Prescription Drug Coverage includes:

  • prescription medications and other products listed on provincial and territorial public drug plan formularies

Please see Medavie Blue Cross basic, supplemental and prescription drug coverage benefits grids for detailed information on medical coverages. Access the benefit grids online from the Medavie website through the following link:

Applying for IFHP

All refugees (adults and children) can apply for coverage through IFHP. Assistance may be required to complete forms:

Applying online:
  • Submit an online application by creating a MyCIC account.
  • Under the heading “What would you like to do today?” select “apply for the Interim Federal Health Program (IFHP).”
  • Read the Instruction Guide [IMM 5568] for tips on how to fill out your application.
Applying on paper:
  • Newcomers must fill out an IFHP application form and bring it/mail it to their local Citizenship and Immigration office once they arrive in Canada. If the form is accepted, the applicant will begin to receive IFHP coverage immediately.
  • Read the Instruction Guide [IMM 5568] for tips on how to fill out your application.
  • A copy of the IFHP application form can be found here.

Citizenship and Immigration office in the Kingston area

*Note there is no Citizenship and Immigration office in the Kingston area. The closest Citizenship and Immigration offices are in Toronto (Etobicoke) and Ottawa.

Services in Toronto (Etobicoke)

5343 Dundas Street West, 3rd Floor

Toronto, ON

M9B 6K5

In-person help by appointment only. Once your application has been received, CIC will contact you to schedule an appointment if deemed necessary by the processing office.

In Toronto, refugee claims are only accepted at the Etobicoke office and can be made between 8:00 am and 4:00 pm, Monday to Friday

Services in Ottawa

200 Catherine Street,  Suite 101

Ottawa, ON

K2P 2K9

In-person help by appointment only. Once your application has been received, CIC will contact you to schedule an appointment if deemed necessary by the processing office.

Refugee claims can be made between 8:00 am and 4:00 pm, Monday to Friday.

Ontario Health Insurance Plan (OHIP)

What is OHIP?

OHIP is a provincially funded health insurance plan that pays for most basic and necessary medical and emergency services. When you join OHIP, you will receive an Ontario Health Card. You must show your Ontario Health Card when you go for medical help. Each member of your family needs to have their Ontario Health Card, no matter how old they are.

All Syrian Refugees are eligible to apply for OHIP once they arrive in Canada. To apply for OHIP:

  • It is strongly recommended that a member of the sponsorship group accompany refugees to the Service Ontario office.   
  • Refugees must bring a copy of the following three documents with them when applying for OHIP at Service Ontario:  
  1. Proof of immigration status: A document from the Government of Canada showing immigration status.
    1. This will be a Permanent Resident Form given to you by an immigration official. Each member of your family will have their own form.
  2. Proof of residency in Ontario: A document that shows you will be living in the province of Ontario
    1. This can be something in your name that shows the address you will be living at in Ontario.
    2. It can be a letter from the organization or group that is helping you settle in Ontario, indicating you are living in Ontario and an address where Service Ontario can send your health card.
    3. If you do not have a document, staff at the Service Ontario Centre will assist you
  3. Support of identity: A document that shows your name and your signature
    1. If you have a document with your name and your signature, such as a passport from Syria or any other document you may have, please bring it with you.
    2. If you do not have a document with your name and signature, Service Ontario staff will assist you.
  • More information and a list of what documents are accepted can be found here:
  • Your new health cards will come in the mail about three weeks after you complete your registration. You will be given a Transaction Receipt when you are at a Service Ontario Centre. You can use this receipt when receiving OHIP-insured health services before your new health card is delivered.
  • Everyone over 15 ½ years of age must register in person. At the office, your picture will be taken and you will be asked for your signature to include on your health card.
    • A parent or guardian can register anyone younger than 15½ years of age since their health card will not have a picture or signature. (These children do not need to come with you when visiting a Service Ontario centre.) 
  • Refugees must apply in person at their nearest Service Ontario office.

See below for a list of Service Ontario sites in Kingston and surrounding areas:

Service Ontario Sites Kingston & Area




1201 Division St, Kingston, ON K7K 6X4

+1 800-267-8097

1650 Bath Rd, Kingston, ON K7M 4X6

(613) 536-5722


77 Pine St East, Gananoque, ON K7G 2W3

(416) 326-1234


7 Snow Rd #2, Napanee, ON K7R 0A2

+1 800-267-8097


15 Main St, Elgin, ON K0G 1E0

+1 800-267-8097


5 Church St, Westport, ON K0G 1X0

(416) 326-1234


Highway 38 and Bank Street, Verona, ON K0H 2W0

(416) 326-1234

Kingston General Hospital (KGH)

KGH is the only hospital in Kingston that receives patients via ambulance. The emergency department is open 24 hours a day, seven days a week.

Please remember the emergency department is for patients who are seriously ill, experiencing a medical emergency or major trauma. If you are not experiencing an emergency, please visit a walk-in-clinic or the Urgent Care Centre at Hotel Dieu Hospital, or utilize alternative health-care services such as Telehealth Ontario (1-866-797-0000).

  • If visiting the emergency department, please remember to bring:
  • Ontario health card (OHIP)
  • IFHP form (if applicable)
  • Any other applicable health insurance cards/forms
  • Any medications you are currently taking and an up-to-date list of these if possible

KGH offers a variety of care and support services:

  • Cancer Care                                               
  • Cardiac Care
  • Critical Care
  • Diagnostic Imaging Care  
  • Emergency Care (above)
  • Laboratory Services
  • Medicine Care
  • Mental Health Care
  • Obstetrical Care
  • Pediatric Care
  • Pharmacy Services
  • Surgical Care

For contact and additional information about these programs and services please see the KGH website or call one of the following phone numbers:

General Inquiries: 613-548-3232

Toll Free: 1-800-567-5722

Emergency Department: 613-548-2333 (open 24 hours/day)

Hotel Dieu Hospital

Hotel Dieu does not have a 24-hour emergency department; however there is a 12-hour Urgent Care Centre (UCC) open from 8am-8pm 365 days a year.

The Urgent Care Centre serves all patients whose illness or injury is not life-threatening but cannot wait for a visit to their family doctor.

The entrance for the UCC is located east (walking towards traffic flow) of the hospital’s main entrance on Brock St. There is a driveway to drop patients at the door.

 Hotel Dieu offers an array of services including:

  • Audiology
  • Cardiac Rehabilitation
  • Child, Adolescent And Adult Psychiatry
  • Child Development Centre
  • Children’s Outpatient Centre
  • Day Surgery Unit
  • Detox Centre
  • Diabetes Education And Management Centre
  • Ear Nose And Throat Clinic
  • Ophthalmology
  • Hearing Aid Dispensary
  • Infant Development Program
  • Infection and Immunology Clinic
  • Mental Health
  • Urgent Care Centre (UCC)

For contact and additional information about these programs and services please see the Hotel Dieu Hospital website or call one of the following phone numbers:

Local: 613-544-3310

Automated: 613-544-3400

Toll-free: 1-855-544-3400

Lennox & Addington County General Hospital

Lennox and Addington County General Hospital has an emergency department open 24 hours a day, 7 days a week.

The emergency department aims to provide prompt and efficient emergency treatment.

If visiting the emergency department, please remember to bring:

  • Ontario health card (OHIP)
  • IFHP form (if applicable)
  • (Any other applicable health insurance cards/forms)
  • Any medications you are currently taking and an up-to-date list of these if possible
Additional programs and services offered at LACGH include:
  • Bone Mineral Densitometry(BMD)
  • Cardiopulmonary Services
  • Chemotherapy
  • Day Surgery
  • Diabetes Education Program
  • Diagnostic Imaging
  • Inpatient Services
  • Laboratory Services
  • Mammography
  • Nutrition Services
  • Occupational Therapy (OT)
  • Pharmacy Services
  • Physiotherapy (PT) Services
  • Respiratory Therapy

For contact and additional information about these programs and services please see the LACGH website or call the following number:


Belleville General Hospital

Quinte Health Care | Belleville General Hospital has an emergency department that is open 24 hours a day, 7 days a week. There are 206 beds for primary and secondary care and a range of clinics and other hospitals services.

The emergency department provides efficient and necessary treatment, but is only to be used for patients who are seriously ill.

If visiting the emergency department, please remember to bring:

  • Ontario health card (OHIP)
  • IFHP form (if applicable)
  • Any other applicable health insurance cards/forms
  • Any medications you are currently taking and an up-to-date list of these if possible

Some services provided by Belleville General Hospital are:

  • Cancer Care                                               
  • Cardiology
  • Complex Continuing Care
  • Children's Treatment Centre 
  • Diabetes Education & Management
  • Laboratory Services
  • Stroke - District Stroke Centre and Stroke Prevention Clinic
  • Symptom Management/Palliative Care
  • Psychiatry/Mental Health Services
  • Outpatient Clinics
  • Maternal/Child Service
  • Orthopaedics

For more information regarding these services, please visit the Belleville General Hospital website or call the hospital at the following number.

Phone: (613) 969-7400

Trenton Memorial Hospital

Quinte Health Care | Trenton Memorial Hospital located in Trenton also has 24/7 emergency services available to patients who require them. It is a smaller scale hospital with 31 beds that provides both primary and secondary care to its patients.

Its services include:

  • Cardiology Care                                               
  • Laboratory Services
  • Medical Services
  • Nursing Home Ready Unit 
  • Pharmacy Services
  • Radiology and Diagnostic Services
  • Symptom Management/Palliative Care
  • Psychiatry/Mental Health Crisis Clinic
  • Outpatient Clinics
  • Clinical Nutrition Aid

The hospital has paid parking with the following rates:

  • $4.00 per hour
  • $12.00 per day (one exit in a day)
  • One can acquire a daily pass for $12.00, 10-use pass for $45.00 or a 30-day pass for $85.00.

For more information regarding Trenton Memorial Hospital services and details about directions and parking please visit the Trenton Memorial Hospital website or call the hospital at the following number.

Phone: 613-392-2540

Walk-In Clinics

Walk-in clinics for Kingston and surrounding areas:

  • You don’t need an appointment to go to a walk-in medical clinic. Some clinics are open in the evening and on weekends.
  • You need to take your health (OHIP) card with you. You may not be able to see the same doctor every time you go to a clinic.
  • You may also have to wait to see a doctor or nurse, if there are a lot of other patients ahead of you.

Walk-in clinics for Kingston and surrounding areas

Clinic Name



Hours of Operation

Kingston, ON

After-Hours Medical Clinic

775 Strand Blvd.

(613) 546-5506

Mon-Fri: 6pm-9pm

Weekends & Holidays: 9:30am-4:30pm

CDK Family Medicine Walk-in Clinic

175 Princess St.

(613) 766-0318

Mon-Fri: 9am-7pm

Weekends: 10am-2pm


105 Sutherland Dr.

(613) 766-0316

Mon-Fri: 9am-5pm

Weekends: 10am-2pm

Family Medicine Urgent Care Centre

Cataraqui Town Centre, 45 Gardiners Rd.

(613) 389-3348

Mon-Fri: 9am-8pm

Sat: 10am-4pm

Sun: 11am-4pm

Hotel Dieu Hospital Children’s Outpatient Centre

166 Brock St.

(613) 544-1365

Mon-Fri: 9am-4pm

Weekends: closed

Hotel Dieu Hospital Urgent Care Centre

166 Brock St.

(613) 546-1240

Mon-Sun: 8am-8pm

Kingston Community Health Centre (KCHC)

273 Weller Ave.


Fridays 9am-1:30pm

For any individual, a family doctor is the first line of health-care defence. In order to have access to prescription medication or a specialist, you first need a referral from your family physician. As a newcomer, there are several ways you can reach out to your community in order to find a family physician that is accepting new patients.

For newcomers with OHIP:

  • Use the resource known as Health Care Connect
  • This program helps you find a new family physician or switch family physicians, and allows you to know which doctors are accepting new patients in your area
  • Joining the Health Care Connect program does NOT guarantee that:
    • a family physician will be found for you; about 80% of Health Care Connect users find matches with physicians and/or nurses in their area (priority goes to those who require more urgent care)
    • a family physician will take you and your whole family as patients
  • NOTE: to use this program OHIP coverage and a valid Ontario health card is required  

For newcomers without OHIP but with IFHP coverage:

  • Without OHIP you can use the Doctor Search resource found on the College of Physicians and Surgeons of Ontario website
  • This resource allows one to search for available physicians in your area
  • NOTE: Doctor Search will NOT tell you whether or not a physician in your area is accepting new patients; you must contact them individually, in order to find out 
  • The Doctor Search tool is useful for finding physicians that may speak your language and/or specialists you may need

Other resources:

  • Click here for a complete list of IFHP-approved primary care providers that are registered with Medavie Blue Cross
  • NOTE: Just because a primary care provider is listed in the file above does not necessarily mean they are taking on new patients at the moment
  • The Queen's Family Health Team (QFHT) and Kingston Community Health Centres (KCHC) both have clinics that can provide care to newcomers, and have family physicians able to take on newcomer clients. For information, use the contact information below: 

Queen’s Family Health Team

Diane Cross – Clinic Manager

Phone: 613-533-9300, Ext. 73983

Kingston Community Health Centres

Paolo Varias – Program Administrator, Primary Health-Care Team

Phone: 613-542-2949, Ext. 1128 

The IFHP covers emergency dental care for refugees, with “emergency” defined as procedures to alleviate pain and active infection, hemorrhage and the result of oral trauma.

What does IFHP Dental Care include?

  • Complete oral examinations and recall examinations are payable up to the rate of an emergency exam
  • Panoramic radiograph or eight periapical X-rays (but not both) will be allowed during the entire eligibility period. X-rays must be clear and discernible and properly labelled or they will be returned. Digital X-rays are acceptable
  • All restorations must be prior approved by submitting clear and discernable X-rays. Restorations are covered for severely affected teeth only. Pre-approved fillings on anterior and molar teeth are restricted to the following: bonded composite resin fillings on anterior teeth and fillings on molar teeth are payable up to the rate of amalgam fillings. Fillings will be paid on a continuous surface basis only
  • Emergency extractions are covered but all claims using “difficult” extraction codes must be submitted with X-rays for justification
  • Prescription drugs (only those needed to treat the emergency condition)
  • Anesthetics: under age 13, four units allowed; age 13 and older: eight units allowed. All anesthetics must be submitted for predetermination 

Please note that the dentist must have pre-approval before doing any restorations so the client will go for an examination and diagnosis, then go back once Medavie Blue Cross approves the proposed treatment.

Services not covered by IFHP Dental Care

  • Routine root canal treatments, orthodontics, temporary and permanent prosthetics
  • intravenous sedation and nitrous oxide
  • Prophylaxis and fluoride
  • Facility fees
  • Specialist fees (unless specially approved for oral surgeons and pedodontists)
  • Pulpotomies and stainless steel crowns (root canal)
  • Bite-wing X-rays
  • Restoration of incipient lesions or those not visible on an X-ray are considered routine care and will not be covered
  • Scaling and root planning
  • Complete or partial dentures and relines

Healthy Smiles Ontario

Children whose families meet eligibility can also be enrolled in Healthy Smiles Ontario (in addition to IFHP) and this is recommended for comprehensive preventive options to care.

Healthy Smiles Ontario is a government-funded dental program that provides free preventive, routine and emergency dental services for children and youth 17 years old and under from low-income households. The program includes regular visits to a licensed dental provider and covers the costs of treatment including:

  • check-ups
  • cleaning
  • fillings
  • x-rays
  • scaling
  • urgent or emergency dental care

Healthy Smiles Factsheet                       English                       Arabic                                

Requires an application process that includes a guarantor and registration at Service Ontario or Public Health. ** Both parents must sign the application with a guarantor. This program is ready to accept refugees. Check out the Healthy Smiles website for information regarding financial eligibility requirements and information on how to apply. 

You can apply online or download and fill out a paper copy of the application form. If you choose to complete a hard copy of the application form, you can mail or hand in the application form to Healthy Smiles program, KFL&A Public Health, 221 Portsmouth Avenue, Kingston ON. 

For more information on the Healthy Smiles program, contact:

Tanya Mundell
613-549-1232 ext. 1218
Program Assistant
KFL&A Public Health, 221 Portsmouth Avenue

Please note: Once your child has been accepted and registered in the Healthy Smiles program, you will receive a Healthy Smiles card in the mail. To access Healthy Smiles benefits, you will need to visit a dental provider who has been registered with the Healthy Smiles program. Please ask your dentist if they are registered with Healthy Smiles before booking an appointment.

Community Dental Hygiene Clinics

KFL&A Public Health offers free dental assessments by registered dental hygienists for eligible children and youth aged 17 and younger to determine if the child may benefit from preventative dental services or oral hygiene instruction. It is available at multiple locations including Kingston, Napanee, Sharbot Lake and Cloyne. For more information, visit KFL&A Public Health’s Community Dental Hygiene Clinics web page. 

“No cost” Dental Care Registry

A coalition of dentist have formed to provide ‘no cost’ dental care for refugee families in need: Canadian Dentists for Refugees 

There is currently one service provider registered in Kingston, offering no-cost preventive care through a mobile service: 

Roving Dental Hygiene
Cindy McQueen: (613)-770-3801
Dental Care Professionals in Kingston,ON that are registered with Medavie BlueCross, qualified to accept patients under IFHP:

Provider Speciality  Address Telephone
Melissa Green Dental Hygienist 309 Glen Castle Road  (613) 766‐8407
Dr. Nasilla Asnafi General Dental Services 1748 Bath Road   (613) 389‐0650
Dr. Dominika Bernacka-Sitarski General Dental Services 263 Weller Avenue (KCHC Dental)  (613) 507‐6064
Dr. Hannah Hall General Dental Services 499 Days Road   (613) 389‐3201
Dr. Tarunjot Kaur General Dental Services 263 Weller Avenue (KCHC Dental)  (613) 507‐6064


  • OHIP covers annual eye examinations (every 12 months) for individuals below 20 and over 65 years of age
  • Individuals 20 to 65 may receive an OHIP-insured eye examination if they have one of the following specified medical conditions: diabetes mellitus, glaucoma, cataract, retinal disease, amblyopia, visual field defects, corneal disease, strabismus, recurrent uveitis or optic pathway disease
  • For more information about OHIP vision care coverage, please visit the Ontario Ministry of Health and Long-Term Care website


  • IFHP will provide some financial coverage towards eye exams and eye wear
  • Please see the Medavie Blue Cross benefits grid for more detailed information
  • IMPORTANT: You must approach vision care providers that are registered with Medavie Blue Cross as IFHP-approved providers to receive coverage.

Please click here to view a list of IFHP-approved service providers registered with Medavie Blue Cross

Lifeline Syria

  • Lifeline Syria is working to support sponsor groups welcoming Syrian refugees to Canada and assisting them to resettle in the GTA
  • Lifeline Syria may be able to provide some assistance with vision care costs to a limited number of people
  • Please contact the following phone number for inquiries: 647-943-6300

Vision (Eye) Care Professionals in Kingston,ON that are registered with Medavie BlueCross, qualified to accept patients under IFHP:

Provider Speciality  Address Telephone
Dr. Osama Farag Optometrist  945 Gardiners Road (613) 572‐2020
Lenscrafter - 922 Optometrist  945 Gardiners Road  (613) 384‐0743
Dr. Margit Rose  Optometrist  1300 Bath Road  (613) 546‐6384
Sears Optical #9180 Optometrist  945 Gradiners Road (613) 384-4447 Ext. 565
Dr. James F. Sills Optometrist  2‐1260 Carmil Boulevard   (613) 384‐6022
M. Courtney Raymond Optician  324 King Street East  (613) 549‐2020


Pharmacies in Kingston,ON that are registered with Medavie BlueCross, qualified to accept patients covered under IFHP:

Provider Address Telephone
DRUGSTORE PHARMACY #4231 1030 Coverdale Drive (613) 389‐8129
FRESHCO PHARMACY PRINCESS #7507 2327 Princess Street  (613) 542‐7473
LOBLAW PHARMACY #1040 1100 Princess Street  (613) 530‐3414
LOBLAW PHARMACY #1083 1048 Midland Avenue (613) 389‐4119
LOBLAW PHARMACY #4360 1162 Division Street (613) 542‐9225
PHARMA PLUS DRUGMART #1529 1036 Princess Street (613) 542‐4241
REXALL DRUG STORE #1535 1009 Coverdale Drive  (613) 384‐4600
REXALL PHARMA PLUS #0108 817 Edgar Street  (613) 531‐8829
SHOPPERS DRUG MART #1205 105 Sutherland Drive  (613) 542‐0067
SHOPPERS DRUG MART #1209 1011 Princess Street  (613) 531‐5373
SHOPPERS DRUG MART #1429 100-2437 Princess Street (613) 546‐6199
SHOPPERS SIMPLY PHARMACY #1198 797 Princess Street  (613) 544‐2500
WAL‐MART PHARMACY #3043 1130 Midland Avenue  (613) 384‐1645


Refugees arriving in Canada may have experienced war, violence, harsh living conditions, separation from family, or other forms of trauma. Settling into a new and foreign country is very difficult to begin with, and living with traumatic past experiences can make that even more challenging. Newcomers may experience a variety of mental health challenges during their resettlement such as:


  • Depression
  • Anxiety
  • Stress
  • Post-Traumatic Stress Disorder (PTSD)


Settlement agencies and PSR groups can help connect refugees to mental health services in their area. In the Kingston area, the following mental health and counselling services may be accessed by refugees:



K3C Counselling Centres

K3C offers counselling services on a sliding scale pay rate (price of session depends on client need and financial capacity) in 11 different programs:

  • Adult Protective Services
  • Credit Counselling
  • Child & Youth Counselling
  • Family Counselling
  • Family Services Employee Assistance Program
  • Family Court Support
  • Male Survivors Group
  • Partner Assault Response
  • Residential Placement Advisory Committee (RPAC)
  • Trusteeship Programs
  • Women’s Counselling
  • Youth in Transition

K3C holds a Women's Drop-In group on Tuesdays from 1:30pm to 3pm at the 417 Bagot Street location in Kingston

For more information about groups held at K3C click here.

For any questions, please call (613) 549-7850

Ask for the Intake Counsellor to make an appointment

*if you require an Arabic-speaking counsellor, K3C does have one available so please indicate 

For more information about K3C Counselling Centres, please visit:



Pathways for Children and Youth


Pathways for Children & Youth provides services to children from birth to 18 years of age in Frontenac, Lennox & Addington counties. Pathways for Children & Youth provides services to children and youth clients who have difficulties with behavior or emotions; mental health problems such as depression, withdrawal, or aggression; or who have experienced family violence, abuse, family distress, trauma, substance abuse, or parent-child conflict.

Community Site services include assessment and consultations; individual, family and group counselling; as well as parenting programs. Intensive services include Intensive Child and Family, Early Years, and Nexus (Day Treatment) services. Resource Services include behavioural pediatric, psychiatric, and psychological assessment and consultation services. All of the services can be accessed through Community Site counsellors.

Contact person for refugee referrals

How to access services?

Pathways for Children & Youth has a centralized intake service. Anyone may enquire about our agency services or make a referral by calling intake. Referrals directly from parents and guardians, and from youth over the age of 12, are encouraged. Other family members, service providers (e.g. physicians, school personnel, lawyers or community agency staff) or any concerned person may refer on a family’s behalf provided the family or youth is aware of and agrees to the request for services. You do not necessarily need to have a ‘problem’ to use our services; you may just need some parenting support or guidance.

What does it cost?

Pathways for Children & Youth is funded by the Ontario Ministry of Children and Youth Services and there is no cost; some specialized counselling/services may require OHIP coverage.


Providence Care Mental Health Services


Providence Care is the leading regional provider of aging, mental health and rehabilitative care in southeastern Ontario. Providence Care Mental Health Services provides three types of treatment programs:

  • Adult Treatment and Rehabilitation
  • Geriatric Psychiatry
  • Forensic Psychiatry

Each program offers inpatient, outpatient and community services with the emphasis on reintegrating clients back into the community.

For additional information about programs and services, please see the Providence Care website.

Front desk phone: (613) 546-1101

Auto-attendant: (613) 548-556


Addiction and Mental Health Services Kingston Frontenac Lennox and Addington (AMHS-KFLA)


AMHS-KFLA provides addiction, mental health and housing services to cover residents of Kingston, Frontenac, Lennox and Addington regions.

Services include:

  • Assertive Community Treatment (ACT) Teams
  • Supported Independent Living
  • Family Resource Centre
  • Addiction/Youth Addiction Services
  • Housing/Residential Services
  • Vocational Program
  • Counselling & Treatment
  • Problem Gambling Program
  • CBT Lite
  • Concurrent Disorders
  • Case Management Services
  • Criminal Justice/Court Support Services

For more information about AMHS-KFLA, please visit:


Additional Mental Health Resources:


Services available through supplemental coverage

  • Assistive devices for eating and drinking
  • Continence aids, ostomy, colostomy and surgical supplies
  • Bathing and toileting aids
  • Assistive devices for oxygen therapy and respiratory aids
  • Devices to help administer medication/diabetic supplies
  • Aids for personal mobility
  • Prostheses and orthoses (artifical body parts and devices to help support body parts)
  • Physiotherapy, occupational therapy, speech therapy
  • Vision care and eyewear services
  • Residential care