Phone/Video Appointments Encouraged
To adhere to the critical need to practise social distancing, we strongly encourage that as many patient appointments as possible occur over the phone or through a video visit. Patients who are returning from outside of Canada must self-isolate for 14 days and monitor for symptoms of COVID-19, so appointments with these patients must take place over the phone or via video.
After Hours Clinic
Effective Monday, March 30, walk-in patients will no longer be seen at our after hours clinic.
During the COVID-19 pandemic, patients needing after-hours care will be required to call us at 343-884-7780 and leave a message as directed. Please note: We are only checking messages on this phone line during after-hours clinic hours: Monday-Thursday: 5 p.m. to 8 p.m. and Saturday from 1 p.m. to 4 p.m.) If you leave a message outside of these hours, these messages will not be heard and will be deleted.)
After receiving your message during regular after-hours clinic hours, our nursing staff will call you back for further assessment. Based on the nurses' assessment, you will either be asked to visit the clinic at a scheduled time, or a telephone or video appointment with a physician will be scheduled.
If you are calling outside of regular after-hours clinic hours, please call our usual phone number (613- 533-9303) to be connected with the on-call physician.
If you visit our clinic:
- Have you been outside Canada within the last 14 days?
- Have you been in close contact with a case of COVID-19?
- Do you have a fever, cough, or shortness of breath?
If you answered yes to ANY of these questions, STOP! Do not enter the building.
Instead, go to the assessment centre located at the Memorial Centre, 303 York. St. The centre is open daily from 10 a.m. to 8 p.m.
If you answered NO to ALL these questions, please clean your hands as soon as you enter the building.
If you have questions, please call us at 613-533-9303.
For up-to-date information regarding COVID-19, including how to protect yourself, what to do if you’re sick after you travel, and how to recognize possible symptoms, please visit:
Ontario Ministry of Health (including Self-Assessment Tool)
Also, follow us on our brand new Facebook page: Queen's Family Medicine Patients
Dr. Kieran Moore, Medical Officer of Health, KFL&A Public Health (Posted March 30, 2020)
Dr. Gerald Evans, Medical Director of Infection Prevention and Control, KHSC (Posted March 30, 2020)
Dr. Kieran Moore, Medical Officer of Health, KFL&A Public Health (Posted March 21, 2020)
Video Presentation: Understanding Coronavirus Disease and How to Stay Safe
COVID-19 Assessment Centre
Kingston's COVID-19 Assessment Centre is located at the Memorial Centre, with the main entrance just off York Street. It is set up to assess returning travellers, as well as community residents, who are experiencing symptoms of COVID-19, including fever, cough, or difficulty breathing. The centre operates seven days a week from 10 a.m. to 8 p.m.
Programs and Services
As part of the Queen's Department of Family Medicine's pandemic planning, all group programs including Best Health, Best Weight; Understanding and Coping with Anxiety and Depression; Cognitive Behavioural Therapy for Insomnia; Breastfeeding Drop In; Introducing Solid Foods to your Baby; and Baby Blues and Beyond are cancelled until further notice due to the Coronavirus COVID-19.
If you have previously registered for any of these programs, you will be notified of the cancellations.
We will continue to accept referrals for these programs, and will resume offering them when it is appropriate to do so.