For general inquires, booking appointments, to speak to the on-call doctor/nurse or to find a specific extension, please call (613)-533-9303 and follow the prompts.
Documents can be faxed to the clinic at (613)-544-9899.
For general inquiries, you can also email the QFHT at firstname.lastname@example.org. (Please do not send any personal medical information, such as records or reports, to this email address. It is for general inquires only and is not meant for urgent, time-sensitive medical issues.)
What are your hours of operation?
The Queen's Family Health Team, including our After Hours Clinic, will operate on a limited schedule on many days over the Christmas holidays, and we'll be closed on some days we are normally open.
All clinics (including After Hours) between December 22, 2018, and January 1, 2019, will take place at 220 Bagot St. (and 115 Clarence St. will be closed).
Please click here for a calendar that details our holiday hours of operation. (Affected dates begin on Saturday, December 22, 2018; regular clinics resume on Wednesday, January 2, 2019.)
Outside of clinic hours, someone is available to help you. Please call 613-533-9303 to reach the physician on call, or call Telehealth at 1-866-797-0000.
Scheduled appointments are available at both 220 Bagot St. and 115 Clarence St. between 8:30 a.m. and 4:30 p.m. from Monday to Friday. (Please note: Our offices are closed from noon to 1 p.m.)
Our After Hours Clinic, located at 115 Clarence St., second floor, is open Monday to Thursday from 5 p.m. to 8 p.m. and Saturday from 1 p.m. to 4 p.m. Drop-in and booked appointments are available. You must be a patient of the Queen’s Family Health Team to attend our After Hours Clinic.
Outside of scheduled clinic times, someone is always available to help you. Please dial (613)-533-9303 to reach the on-call doctor or nurse who is available 24 hours a day, seven days a week.
QFHT Physician Contact List
For a list of Queen's Family Health Team physicians and nurse practitioners, and reception contact information, click here.
We value patient feedback
At the Queen’s Family Health Team, we are committed to patient-centred, quality care. In our efforts to improve our clinical services and programs, one of our goals is to expand communication with our patients through a variety of means, such as our QFHT News newsletter, our website and electronic waiting room screens. We welcome and value our patients’ questions, concerns and suggestions for improvements, and invite patients to take advantage of the many ways that you can provide feedback:
- Leave a written comment in the comment boxes in the waiting rooms.
- Contact the management team at email@example.com or (613)-533-9300.
- Participate in our patient experience surveys.
- Visit the computer tablet in your waiting room to give us feedback about your resident physician.
What happens to my questions and concerns?
All comments are reviewed by the management team regularly and shared (as appropriate) at staff team and Quality Improvement Committee meetings, and with our board of directors. Over the past year, we have implemented changes to our processes, programs and communications. For example, we have added scheduled appointments in our After Hours Clinic and made lighting improvements to the clinic entrance. We have also improved communication with you about programs and services such as our self-management programs and a screening program to identify patients who are due for tests and preventative care (e.g. mammograms).