Emergency Medical Needs

What is considered a medical emergency and what do I do?

An emergency is when you are in danger or can see someone else is in danger and needs help. An emergency is also when you see someone commit a crime and would like to report it to the police. In an emergency, you can call 911.

Never call 911 in a non-emergency situation, as this ties up the operators and prevents them from dealing with real emergencies. For non-emergency calls to the police, fire department, etc., contact the station in your community using the general, main phone number. 

When do I call 911?

  • Stop a crime
  • Report a fire
  • Save a life
  • Whenever police, ambulance or fire department help is needed 

Expect these questions from 911 operators:

  • “Where is this happening?”
  • “When did this happen?”
  • “What is happening now?”
  • “Who is involved?’
  • “Did you see any weapons?” 

When you call 911 be sure to:

  • Give your name, telephone number and COMPLETE address (street, number or apartment unit)
  • Say exactly what service you need: fire, ambulance, police, etc.
  • Describe what is happening calmly and clearly
  • Provide more information when asked and, if possible, DO NOT hang up until told it is OK

IMPORTANT NOTE: Multi-language translation services are available through 911 when needed. 911 has access to interpreters who speak more than 140 languages. If it is difficult to explain the situation or understand the operator, ask for service in your language.