How can I contact the QFHT?
For general inquires, booking appointments, to speak to the on-call doctor/nurse or to find a specific extension, please call (613)-533-9303 and follow the prompts.
Documents can be faxed to the clinic at (613)-544-9899.
For general inquiries, you can email the QFHT at firstname.lastname@example.org. (Please do not send any personal medical information, such as records or reports, to this email address. It is for general inquires only and is not meant for urgent, time-sensitive medical issues.)
What are your hours of operation?
Scheduled appointments are available at both 220 Bagot St. and 115 Clarence St. between 8:30 am and 4:30 pm from Monday to Friday.
Our After Hours Clinic, located at 115 Clarence St., is open Monday to Thursday from 5 p.m. to 8 p.m. and Saturday from 1 p.m. to 4 p.m.
Outside of scheduled clinic times, someone is always available to help you. Please dial (613)-533-9303 to reach the on-call doctor or nurse who is available 24 hours a day, seven days a week.
We value patient feedback
At the Queen’s Family Health Team, we are committed to patient-centred, quality care. In our efforts to improve our clinical services and programs, one of our goals is to expand communication with our patients through a variety of means, such as our QFHT News newsletter, our website and electronic waiting room screens. We welcome and value our patients’ questions, concerns and suggestions for improvements, and invite patients to take advantage of the many ways that you can provide feedback:
- Leave a written comment in the comment boxes in the waiting rooms
- Contact the management team at email@example.com or (613)-533-9300
- Participate in our patient experience surveys
- Visit the computer tablet in your waiting room to give us feedback about your resident physician
What happens to my questions and concerns?
All comments are reviewed by the management team regularly and shared (as appropriate) at staff team and Quality Improvement Committee meetings, and with our Board of Directors. Over the past year, we have implemented changes to our processes, programs and communications. For example, we have added scheduled appointments in our After Hours Clinic and made lighting improvements to the clinic entrance. We have also improved communication with you about programs and services such as our self-management programs and a screening program to identify patients who are due for tests and preventative care (e.g. mammograms).