Your Appointment

Booking an appointment  Late to an appointment  Where to go for an appointment
Hours of operation  What to bring  Accessible entrance
Cancelling appointments  Health card policy  Prescription renewal

How to book an appointment

Patients can book appointments in person or by telephone. To book an appointment in person, speak to your clinic’s receptionist to schedule a convenient time.

If you would like to book an appointment over the telephone, please contact us at 613-533-9303 and follow the telephone prompts.

Hours of operation

Scheduled appointments are available at both 220 Bagot St. and 115 Clarence St. between 8:30 a.m. and 4:30 p.m. from Monday to Friday. (Please note: Our offices are closed from noon to 1 p.m.) 

Our After Hours Clinic, at 115 Clarence St., second floor, is open Monday to Thursday from 5 p.m. to 8 p.m. and Saturday from 1 p.m. to 4 p.m. You must be a patient of the Queen’s Family Health Team to attend our After Hours Clinic.

Outside of scheduled clinic times, someone is always available to help you. Please dial 613-533-9303 to reach the on-call doctor or nurse who is available 24 hours a day, seven days a week.

* For the comfort and well-being of all patients, staff and faculty, both QFHT locations are scent free. Please refrain from wearing perfumes, colognes and other scented products when you visit our clinics.

How to cancel an appointment

If you know you will not be able to attend your scheduled appointment, please contact the clinic at least 24 hours in advance of your scheduled appointment. As per the QFHT FEE SCHEDULE FOR UNINSURED SERVICES, if you miss an appointment without providing 24 hours’ notice by telephone, you will not be permitted to book another appointment until you have paid a $10 fee. This fee is payable to your receptionist. If you have forgotten the date and/or time of your scheduled appointment, please call us and we will be happy to remind you. 

What to do if you are going to be late

If you are going to be late, it is important to let us know, as your doctor may not be able to see you after the start of your scheduled appointment.

What to bring

1. A valid health card
The Ministry of Health and Long-Term Care requires that we verify your health card at each visit (e.g. your OHIP, UHIP or other provincial health card).

2. Your yellow immunization record (if being administered an immunization or flu shot)
Remember to arrive five to 10 minutes before your scheduled appointment to allow time to complete any forms or to update your record.

3. Medications
Please bring in the original containers, particularly if they have been prescribed by someone other than your family doctor (e.g. a specialist). This helps ensure that we have the most up-to-date version of your medication list.

Policy on bringing health card to appointments

The Ministry of Health and Long-Term Care requires each patient to show a valid, up-to-date health card for each and every visit. Your health card is your key to obtaining health care because it contains information about your personal health insurance (e.g. OHIP). Without this number, the Ministry can’t reimburse us for the services we provide. It is very important that we have your correct health card number – and, in many cases, the expiration date and version code – updated at each visit. Health cards from other provinces are also acceptable.

If your health card is invalid, please visit your nearest Service Ontario location to get a new card / version number. If your card is invalid at the time of your appointment, you will be charged a $50 fee, as per the QFHT FEE SCHEDULE FOR UNINSURED SERVICES.

If you have a question about your Ontario Health Insurance Plan, if your address or name has changed, or if your card has expired, please visit a Service Ontario site or visit the Ministry’s website at

Where to go for an appointment

We have two sites so it is important to note where you will be going for your appointment. (Though if you get lost or if you’re not sure, just ask any of us and we can confirm the correct location.) Your family doctor is located in one spot, so for the most part, you will be going to the same location for every appointment. If you are meeting with a different provider – for example, the dietitian or smoking cessation counsellor – you might be in a different location than you are used to.

To find out more about our location, public transportation and parking, please visit “Getting Here/Location.”

Accessible entrances

Both Queen’s Family Health Team locations are fully wheelchair accessible. At 220 Bagot St., an entrance ramp is located on the west side of the building. At 115 Clarence St., the building entrance is located on ground level, and the elevator, located just inside the entrance, will take you to our clinic on the second floor.

Prescription renewal

It is good practice to ensure you have all the prescriptions you need when you leave your physician’s office, but we understand this doesn’t always happen. If you run out of refills before your next appointment, please have your pharmacy fax us a refill request. 

For patients taking prescription narcotics (controlled substances), please note that these will NOT be refilled without an appointment, so it is very important that you book these appointments in advance.

QFHT physician fax numbers can be found here. If you are unsure of the physician to contact, please fax to the main Department of Family Medicine fax number at 613-544-9899.