Medavie Blue Cross

For health-care providers agreeing to see refugee claimants, please note that you need to register an account with Medavie Blue Cross to be reimbursed for providing care to patients who are covered by the Interim Federal Health Program (IFHP).  If a patient has OHIP coverage, this may not be necessary.

This registration allows health-care providers to submit their billings for refugee health visits, request necessary bloodwork for refugees and ensure refugees are covered for the medications ordered. All physician billing is done through the Medavie Blue Cross Provider Portal, so it is important that physicians bookmark this website. Once a refugee qualifies for OHIP, you can normally bill under OHIP, though IFHP will continue to cover services such as medication, emergency dental care, etc.

The account registration process is straightforward.

  • Go to the Medavie Blue Cross Provider Portal.
  • In the top, right-hand corner, click on “Request Account.”
  • Fill out the registration information and submit. This step should only take a few minutes.
  • In most cases, Medavie Blue Cross will process your account request within 48 hours.

Once approved, Medavie Blue Cross will send your log-in information to the email you provided. This portal is used for all of your billing and provides resources for the different "types" of refugees and what is covered for each type. If you need assistance, you can call 1-888-614-1880 (select 1, then 1, then 5) during regular office hours.

For information on services covered by the IFHP through Blue Cross, please visit the Interim Federal Health Program: Summary of Benefits.

Patients or services not covered by the IFHP may be covered by the Ontario Temporary Health Program for Refugee Claimants.  

The benefit grids below outline the kind of health services available and covered by IFHP for refugees without OHIP.

IFHP Benefit Grids: